If you’re not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase. … REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
Can REI used gear be returned?
100% Satisfaction Guaranteed – Used Gear
If you’re not satisfied with a used product that you bought from our sites, you can return it within 30 days of purchase. REI’s Satisfaction Guarantee policy doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
When did Rei Change Return Policy?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Does REI repair backpacks?
Specializing in sewing repairs on GORE-TEX® fabrics and other outdoor gear including sleeping bags, jackets, tents, backpacks and more since 1986, Rainy Pass Repair, our partners in fabric repairs and services, can also extend the life of your clothing and gear with alterations, cleaning and down re-lofting.
Can you return shoes to REI without box?
To return shoes at REI, you’ll need to have the original sales receipt — unless you are an REI Co-op member, in which case a store associate can look up your purchase. Returning shoes in the original shoe box is preferred but not necessary, REI employees said.
Does REI price match Amazon?
For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 14 days and your item is the same product number, color, and size as the item on sale.
Are REI clearance items returnable?
REI announced that starting June 4, it would limit returns to one year from date of purchase, except at the companys online clearance outlet, where they must be returned within 30 days of purchase.
Can you exchange at REI without a receipt?
All retail store purchases not posted to an REI membership require a paper or email store receipt to return.
How long do Rei returns take?
Typically, a return transaction should be in your account within 24 hours. You may want to reach out to your bank to see if they have any information regarding the transaction.
Does REI have a price match?
As you may already know, we are a member owned co-op, and we focus on providing benefits to our members through discounts and dividends. Because of our status as a co-op and our focus on our members, we do not price-match.
What is REI warranty?
100% satisfaction guaranteed.
REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.
How do I fix my REI flash pad?
Gather your repair supplies: Cleaner, a patch or tape, plus an adhesive. Find the leak: Many are obvious; tiny holes require soap, water and a quest for tiny bubbles. Clean and dry the patch area: Alcohol-based cleaners are quick and easy. Apply the patch and wait: Give the adhesive time to fully cure.
Will Patagonia repair my jacket?
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
Can I return shoes to REI?
You can return the shoes for a full refund or replacement within one year of the purchase, so you have plenty of time to take them back. … Hopefully they will be able to help you find a shoe that is a better match for your foot when you go back. Hope this helps! At REI, we believe a life outdoors is a life well lived.
Can you shop at REI distribution center?
REI Enhances Service to Customers through Distribution Center in Goodyear, Arizona. SEATTLE – Today, leading outdoor retailer REI announced that it will open a third distribution center, located in Goodyear, Arizona, to better support its stores and customers through faster product replenishment and delivery.
Are REI Outlet items used?
Rei has 3 sections to it’s website (It used to be 2), Normal for new merchandise, outlet for sale items and clearance, and used for used items. … REI Outlet is just their clearance section for stuff that’s being discontinued or seasonal items at the end of the season. It’s all still brand new.